Category Archives: On the Record

On the Record: We would like to apologize

Tuesday, January 10 was not our finest day. It is really incredible the havoc three small pieces of computer hardware can cause.  We pride ourselves on connecting you to the people and places that matter most, efficiently and without disruption. … Continue reading

Posted in Customer Experience, Customer Service, On the Record, Uncategorized | Tagged , , , | Leave a comment

Taking a Step Back to Move Forward with Confidence

An update: RDU Online Parking Reservations This past Spring, it was our great hope to roll out a new customer-friendly online parking reservation system to RDU travelers. Unfortunately, several significant software communication issues between our revenue control system (the system … Continue reading

Posted in Customer Experience, On the Record | Tagged , , , | Leave a comment

On the Record: ParkRDU Online Booking is On Hold

Since the launch of ParkRDU in April, we’ve heard your excitement about ParkRDU online booking. We are excited as well. Here is an update on the status of online booking. 

Posted in On the Record | Tagged , , , , | Leave a comment

On the Record: Security at RDU

In light of recent world events, airport security has been much-discussed in local and national news. This is a highly sensitive topic. RDU’s number one priority is to ensure the safety and security of our customers and employees. However, to … Continue reading

Posted in On the Record | Tagged , , | 2 Comments

On The Record: Uber and Lyft

A question that the Airport Authority has received more than once is, “Why can’t Uber operate at RDU?” Continue reading

Posted in On the Record | Tagged , , , , , | 2 Comments