Category Archives: Customer Service

Mobile Passport Control Will Save You Time at RDU

Do your upcoming travel plans include arriving at RDU nonstop from an international destination? If so, then you’ll likely re-enter the United States from our Federal Inspection Services Facility. A new free smartphone app is set to help make that … Continue reading

Posted in Air Service, Customer Experience, Customer Service | Tagged , , , , , , | 2 Comments

Be Zika Aware When Traveling This Summer

Guest Authors: Erick Nickens Jr., Durham County Government; Jennifer Heiss, Wake County Government The summer travel season has begun. As you pack your bags, remember to also be prepared to prevent mosquito bites while traveling.

Posted in Customer Experience, Customer Service, Uncategorized | Tagged , , , , , | Leave a comment

May We Ask You A Question?

If you travel through RDU in the next few weeks, chances are you’ll be asked to take part in a survey about RDU.  If so, please do! Your answers could make a major impact on the future of your airport … Continue reading

Posted in Customer Experience, Customer Service | Tagged , , , , , | Leave a comment

Five Things You Never Knew About Our Guest Services Ambassadors

From 5:30 a.m. to midnight each day, our full-time guest services team is on duty to ensure you have a great experience while traveling through RDU. They’re backed by a cadre of volunteers that allow us to serve you not … Continue reading

Posted in Customer Experience, Customer Service | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Testifying Before Congress About Strengthening Airport Security

Last week, I had the privilege of visiting Capitol Hill to testify before the U.S. House of Representatives’ Committee on Homeland Security’s Subcommittee on Transportation. I had the opportunity to share about one of our top priorities: Airport Safety and … Continue reading

Posted in Community, Customer Service | Tagged , , , , , , , , , | 1 Comment