Category Archives: Customer Experience

15 New Shops and Experiences Coming to Terminal 2

We’ve listened to you and we’re giving you 15 new reasons to pack an extra few minutes into your upcoming flight plans. Over the next 18 months, Terminal 2 is getting a retail store makeover and we guarantee you’re going … Continue reading

Posted in Customer Experience, The Shops of RDU | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

On the Record: We would like to apologize

Tuesday, January 10 was not our finest day. It is really incredible the havoc three small pieces of computer hardware can cause.  We pride ourselves on connecting you to the people and places that matter most, efficiently and without disruption. … Continue reading

Posted in Customer Experience, Customer Service, On the Record, Uncategorized | Tagged , , , | Leave a comment

RDU’s Top Holiday Travel Tips

More than 169,000 people are expected through RDU during Thanksgiving Week. The following travel tips will ensure your family’s holiday joy can take flight this season! View our Holiday Travel Guide for complete tips and information.

Posted in Customer Experience | Tagged , , , | Leave a comment

Taking a Step Back to Move Forward with Confidence

An update: RDU Online Parking Reservations This past Spring, it was our great hope to roll out a new customer-friendly online parking reservation system to RDU travelers. Unfortunately, several significant software communication issues between our revenue control system (the system … Continue reading

Posted in Customer Experience, On the Record | Tagged , , , | Leave a comment

Come one, Come all! 9th Vision 2040 Public Workshop On October 11!

New runways? Larger terminals? Transit? What will RDU look like in the year 2040? Join us Tuesday, October 11th, to learn where we’ve landed with Vision 2040. RDU’s vibrant future focuses on elevating your flying experience by investing in key infrastructure, … Continue reading

Posted in Customer Experience, Master Planning | Tagged , , , , | Leave a comment