Category Archives: Customer Experience

RDU’s Top Stories of 2017

2017 was a record-breaking year for Raleigh-Durham International Airport and 2018 is already promising to be the best year yet! But, before we get too far into the new year, let’s take a look at some of our biggest stories … Continue reading

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Epilogue: Saying Goodbye to 2nd Edition Book Sellers [Video]

After 33 years, Karen and Walter High are ready to turn the page to the next chapter of their lives. The two will retire at the end of the year, closing their beloved 2nd Edition Book Sellers.

Posted in Community, Customer Experience, The Shops of RDU | 1 Comment

New Shops, New Experiences Landing in Terminal 2 this Spring!

We’ve listened to you your feedback and we’re giving you more reasons to pack a few extra minutes into your upcoming flight plans. We’re welcoming the first phase of new shops in spring 2018. To make room for the new … Continue reading

Posted in Customer Experience, The Shops of RDU | 1 Comment

Step It Up! Why You Should Be Walking Next Time You’re at RDU

Need to clear your head or stretch your legs? Look for the Step It Up signs and get a few paces in next time you’re in Terminals 1 and 2. As part of RDU’s efforts to support the health and … Continue reading

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Yellow In/Yellow Out Helps With Parking Transition

Over the next few weeks you’ll be seeing yellow when parking in RDU’s Central or Premier lots. We’re in the process of replacing the entry, exit and pay-on-foot machines at each of our parking lots.

Posted in Customer Experience, Customer Service, parking | 1 Comment