Users report broken camera glass

The Google Pixel 7 Pro (our review) and the Google Pixel 7 are two of the most impressive Android smartphones of the past year. However, reports are now piling up from users cracking or breaking the camera glass and cover on the back.

Google Pixel 7 & Pixel 7 Pro: cracked camera glass issues

More and more users are reporting how the camera glass on the back or the cover over it in Google Pixel 7 or Pixel 7 Pro is broken or completely broken. On Twitter, reports of angry users are increasing these days that the camera module simply fails even without a fall or other problems.

Fractures are mostly circular with some users eg Pusha NFT, blaming the cold temperatures in the US and others having no idea how the problem came about. Different areas of both smartphones are affected – but always the glass covers behind the camera modules on the back.

“A manufacturer’s fault and poor quality assurance causes camera lenses to break,” Writes user Alex Hatzenbuhler on Twitter He shows a picture of his smartphone. Apparently, the fractures are indeed linked to the cold which also explains why only these days the reports are piling up.

Google does not see this as a warranty case

It is even more annoying that Google does not see a warranty case in the apparent issue of Google Pixel 7 & Pixel 7 Pro. Google support is well aware of the problem, but this broken camera glass is not covered by the warranty.

Instead, they offer to fix the smartphone for around $400 USD. The company now wants to take a closer look at the problem internally. We can only hope that this happens quickly and that Google decides to cover the obvious production defect with warranty after all. After all, breaking the glass could cause further, subsequent damage.