Author Archives: Jane Martin

About Jane Martin

Customer Relations Manager Jane oversees the Airport Authority’s Customer Relations Department, which includes everything from customer feedback to mystery shopping to setting service standards. She also manages the airport’s recognition and rewards programs. When Jane isn’t answering a customer’s question or looking like a Secret Service agent, she can be found wearing Carolina blue while her cocker spaniels, Zoe and Bella, a.k.a. “The Divas,” take her for a walk in north Raleigh.

May We Ask You A Question?

If you travel through RDU in the next few weeks, chances are you’ll be asked to take part in a survey about RDU.  If so, please do! Your answers could make a major impact on the future of your airport … Continue reading

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You’re Speaking. We’re Listening

At RDU, being an airport known for unparalleled customer service is our mission. How do we accomplish this? One of the most important ways is for us to listen to what you have to say about RDU. We enjoy listening … Continue reading

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The Cuddliest Firefighter

To help children who become ill, injured or scared when they or an adult who is traveling with them are in need of help, we added a new, cuddlier, member to the RDU Fire-Rescue team.  Meet the RDU Fire-Rescue Bear, … Continue reading

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Volunteers Expand Our Customer Service Reach

As the Airport Authority’s Customer Relations Manager, taking exceptional care of our customers is constantly on my mind. I would love for us to have enough staff to individually greet and care for every person who walks into the terminal … Continue reading

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Customer Service Eyes At RDU

Did you know that RDU is teeming with spies? At any given time, secret customer service agents may be shopping for a t-shirt, eating a delicious meal, driving up to the terminal curb to pick up family members or washing … Continue reading

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