Mobile Passport Control Will Save You Time at RDU

Do your upcoming travel plans include arriving at RDU nonstop from an international destination? If so, then you’ll likely re-enter the United States from our Federal Inspection Services Facility. A new free smartphone app is set to help make that process simple and quick!

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Mobile Passport Control will save you time!

Between 400-600 passengers pass through Passport Control on the second floor of RDU’s Terminal 2 each and every day coming from London, Paris and beyond.

That’s a lot of passports!

And sometimes, the flights arrive within close proximity to one another, meaning lines to pass through Passport Control can sometimes form.

To speed up the re-entry process, the U.S. Department of Homeland Security’s Customs and Border Protection Agency has selected RDU as the next airport to offer Mobile Passport Control. It’s available to iPhone and Android phone users and the best part is that’s it’s free and easy to use.

You can begin to use Mobile Passport Control at RDU on July 12, 2016.

Here’s how it works:

  1. Download the App. Find it in the Apple App or Google Play store and download it to your smartphone before or during your trip and set up your profile. You can do it once your plane lands; however, you may have to wait a few moments while you enter your personal and trip information.
  2. Set Up Your Profile. Once it’s downloaded, enter basic information about you and your passport, including taking a selfie use during the reentry process. Traveling with others? No problem! You can save up to 12 profiles in the app.
  3. Enter Your Trip Information. On the plane ride home, or immediately upon landing, fill out the trip information in the app, including the customs declaration questions. You’ll need to do this for each of your profiles that are reentering. To make things easier, fill out while in flight (even on airplane mode) and submit when you land. Wait until you land to submit the information.
  4. Proceed to Passport Control. Once on the ground, press submit to get a receipt. Then, with smartphone in hand, proceed to the “Mobile Passport Control” lane in Passport Control and show your device to the customs agent upon request.

Some helpful tips:

  • Your receipt is only valid for 4 hours, so it’s best to submit your information once you land.
  • Everyone traveling in your party must have a profile, even children. Make sure you set up profiles for everyone, and that everyone gets their own CBP receipt to pass through customs.
  • You don’t need a WiFi or cellular connection to fill out profiles. Feel free to set up your profile at 38,000 feet.
  • You can delete your information once at the end of your trip, or you can choose to save it if you’re a frequent traveler. Mobile Passport protects your data and privacy.

Learn more about Mobile Passport Control.

About Andrew Sawyer

Andrew Sawyer is the External Communication Specialist for the Raleigh-Durham Airport Authority and is the main writer for RDU’s website, electronic communication and airport publications. He’s also the primary face behind RDU’s social media channels. Andrew also assists with many other things, from media relations to event planning. In fact, he has an advanced degree in "other duties as assigned."
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3 Responses to Mobile Passport Control Will Save You Time at RDU

  1. Stephen Hollis says:

    Added the app to my iPhone. RDU is not available “coming soon” is what the app says. Wish you would not waste my time with things that are not available. (e.g remote parking reserve) Would have been nice since I am going to France next week. Too bad did not coordinate with new Delta flight to Paris. RDU management still not top tier.

  2. Emory Church says:

    This is great news! And the passport kiosks will help, too. I’m baffled, however, that RDU does not have any GOES (global online enrollment system) interviews scheduled. I’ve been conditionally approved for GOES for weeks and hate to travel to Charlotte to get an interview. To make matters worse, Charlotte is completely overwhelmed with requests for interview slots. I was lucky to get one in October! They are now booking for December or refusing any appointments at all. Any chance of RDU opening up some interview slots anytime soon?

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