Your First Impressions of Terminal 1

The old saying goes something like this: You never get a second chance to make a first impression. For the past two years, we’ve been sharing about Terminal 1. But, for all of our sharing about the new terminal, nothing could take the place of hearing your reactions when experiencing Terminal 1 for the first time.

Sunrise at Terminal 1 on opening day, April 13, 2014.

Sunrise at Terminal 1 on opening day, April 13, 2014.

So, we set out to capture some first impressions of Terminal 1 from passengers in the terminal. Check out a short video here.

Also, check out some of the first impressions that we’ve received thus far on Terminal 1 via Twitter.

  • CharGrill in T1 looks great even though I didn’t have time to eat. All of the art rocks too #rdut1@RonMStrickland
  • No Terminal 2 but both terminals are awesome. You have a very nice airport here. Thank you. @flyMachias
  • T1 is very pretty! Looking forward to many flights in/out! #thatnewterminalsmell  –@ee_erv1n
  • Arrived from Baltimore last night at the terrific new Terminal 1 at Raleigh Durham (RDU). World class airport for the Triangle. –@jaconstance

We’d love to hear yours as well! Tell us in the comments below or share via social media with the hashtag #rdut1.

About Andrew Sawyer

Andrew Sawyer is the External Communication Specialist for the Raleigh-Durham Airport Authority and is the main writer for RDU’s website, electronic communication and airport publications. He’s also the primary face behind RDU’s social media channels. Andrew also assists with many other things, from media relations to event planning. In fact, he has an advanced degree in "other duties as assigned."
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4 Responses to Your First Impressions of Terminal 1

  1. Carmen Watson says:

    Several pax that flew in yesterday (Saturday) were, not surprisingly, confused that this could happen overnight!

    One woman said that the hooks in the women’s restroom stalls were perfect!

    Larger than usual – they accommodated her purse and her backpack- nothing on the floor.


  2. George Smart says:

    The RDU Authority really did this one on the cheap. I understand the economics of only having Southwest/Airtran as the sole tenant, but there’s clearly a lack of commitment in the long term final product. There’s no significant art, an absurd lack of color in the ticket hall, and unfortunately a lot of that same musty smell that existed before renovation. At least the security area is straightened out from its former maze. You hired terrific architects, and had a great construction company, next time think long term and give them more budget.

  3. Dan says:

    I am a frequent flyer and I think you missed the mark. Men’s room is way undersized and seating area appears to be less than before. I like the power outlets but there is nowhere to set a computer and type so I am using the gate agent’s counter. This trip started in RDU then visited Buffalo, Toronto, Detroit, and Baltimore before returning to RDU. If it wasn’t for SWA, I would not use this terminal. Either the designer did a poor job of assessing customer expectations or they don’t want my business.

  4. DM says:

    I fly alot. I’ve seen alot of airports (small and large). The new terminal 1 seems to have forgotten all about the business traveler. There are no workspaces, no tables, and I see all the people using laptops sitting on the floor. For a new terminal, there shouldn’t be people sitting on the floor. That means you undersized the terminal to handle the capacity. SWA didn’t even install any work tables that I could see. Bathrooms undersized too. Someone forget what year it is? So, now I’m occupying a table in one of the restaurants to work, not eat. Don’t worry RDU, you have time to make it up. The hallway looks wide enough to install work areas and place tables for people to work and families to sit around. Get started, I’ll be back soon to update you.

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