Tag Archives: thanks to you

You’re Speaking. We’re Listening

At RDU, being an airport known for unparalleled customer service is our mission. How do we accomplish this? One of the most important ways is for us to listen to what you have to say about RDU. We enjoy listening … Continue reading

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Two Stories, One Commitment: Unparalleled Customer Service

From time to time, I’ll be sharing stories about employees at RDU who go way above and beyond the wording of their job descriptions to help our customers. These are the people who exemplify our mission, which is to deliver … Continue reading

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Giving Kudos for a Job Well Done

Yesterday morning, about 150 airline, shops, restaurant, rental car, Airport Authority and janitorial employees gathered in Terminal 2 for one reason: to celebrate customer service and their peers who exemplify it.

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Now That’s Customer Service

I would like to introduce you to Josh, a member of RDU’s emergency services team. Several months ago, Josh was at Terminal 2 on a medical call. As he was putting his equipment away, he saw two elderly women who … Continue reading

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Free Wi-Fi at RDU- How Listening Enabled Change

My job involves talking about RDU on social media. While I post about things happening at the airport, I also spend a lot of time “listening” to what our customers are saying. I see when you tag RDU in a … Continue reading

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