Tag Archives: staff

Caring For Unexpected Guests

Posted on May 17, 2013 by

At 8:45pm on Friday, April 26, the pilot of WestJet Airlines Flight 8975 was high above North Carolina headed to Toronto from Cancun. He declared a medical emergency and requested to land at the nearest airport, which happened to be … Continue reading →

Posted in Customer Service, RDU Staff | Tagged , , , , , , , , , , | 22 Comments

Two Stories, One Commitment: Unparalleled Customer Service

Posted on May 1, 2013 by

From time to time, I’ll be sharing stories about employees at RDU who go way above and beyond the wording of their job descriptions to help our customers. These are the people who exemplify our mission, which is to deliver … Continue reading →

Posted in RDU Staff, Customer Service | Tagged , , , , , , , , , , , , , , | 1 Comment

Pulling For The Community

Posted on April 25, 2013 by

This past weekend, hundreds of people from throughout the region converged on the cargo facility here at RDU to pull for the community. Literally. For many years now, the Airport Authority has been proud to be one of the sponsors … Continue reading →

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Crunching Numbers, Setting Priorities

Posted on March 22, 2013 by

Whew! We completed the budget. For months, Airport Authority staff have worked collaboratively to crunch numbers for our new fiscal year, which begins April 1.  Yesterday, Airport Director Mike Landguth and Finance Director Tom Barritt presented the budget to the … Continue reading →

Posted in Airport Development, General, RDU Staff | Tagged , , , , , , , , , , , | 2 Comments

Customer Service Eyes At RDU

Posted on March 19, 2013 by

Did you know that RDU is teeming with spies? At any given time, secret customer service agents may be shopping for a t-shirt, eating a delicious meal, driving up to the terminal curb to pick up family members or washing … Continue reading →

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