Tag Archives: Guest Services

10 Quick Tips For A Great Summer Trip

Posted on May 23, 2013 by

I love working at the airport in the summer. There’s a lot of excitement. From family vacations to groups heading out on an adventure, we see lots of smiling faces at the airport this time of year.  If you’re heading … Continue reading →

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Volunteers Expand Our Customer Service Reach

Posted on May 8, 2013 by

As the Airport Authority’s Customer Relations Manager, taking exceptional care of our customers is constantly on my mind. I would love for us to have enough staff to individually greet and care for every person who walks into the terminal … Continue reading →

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Two Stories, One Commitment: Unparalleled Customer Service

Posted on May 1, 2013 by

From time to time, I’ll be sharing stories about employees at RDU who go way above and beyond the wording of their job descriptions to help our customers. These are the people who exemplify our mission, which is to deliver … Continue reading →

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Exemplifying Customer Service: RDU’s 2012 Employee of the Year

Posted on January 18, 2013 by

I work with a fantastic team of people here at the Raleigh-Durham Airport Authority and am continually amazed by how hard they work to make RDU a world-class airport. Each year, RDU employees recognize the hard work of our colleagues … Continue reading →

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If Winter Shows Up, We’ll Be Ready

Posted on January 16, 2013 by

Last weekend, the thermometer hit 70. But, the calendar on the wall above my monitor still says January and that means winter is here for quite a few more weeks. While I’m personally not complaining that winter hasn’t decided to … Continue reading →

Posted in The Shops of RDU, Weather Events | Tagged , , , , , , , , , , , | 6 Comments