Tag Archives: customer service
Caring For Unexpected Guests
At 8:45pm on Friday, April 26, the pilot of WestJet Airlines Flight 8975 was high above North Carolina headed to Toronto from Cancun. He declared a medical emergency and requested to land at the nearest airport, which happened to be … Continue reading
Volunteers Expand Our Customer Service Reach
As the Airport Authority’s Customer Relations Manager, taking exceptional care of our customers is constantly on my mind. I would love for us to have enough staff to individually greet and care for every person who walks into the terminal … Continue reading
Two Stories, One Commitment: Unparalleled Customer Service
From time to time, I’ll be sharing stories about employees at RDU who go way above and beyond the wording of their job descriptions to help our customers. These are the people who exemplify our mission, which is to deliver … Continue reading
Clearvision Brings a New TV Experience to RDU
The other day, I stopped in Hudson Aeromart in Terminal 2, grabbed a Neomonde wrap and found a place to sit at an empty gate. Then, I plopped down to watch TV. I had important research to do, and I … Continue reading
