Understanding Duty-Free vs. Duty Paid

Summer is the season when our terminals are bustling with vacation travelers. Suits and ties give way to a sea of flip-flops, strollers and casual attire. Some are heading to U.S. destinations, but many are flying internationally. Regardless, along the way, travelers are sure to spot an airport staple: the duty-free, duty-paid shop. Continue reading

Posted in The Shops of RDU | Tagged , , , , , , | Leave a comment

Airline Highlights: Southwest Airlines and 15 Years of LUV at RDU

Known for singing flight attendants and relaxed business culture, Southwest Airlines for decades has marched to a different corporate drummer. This month marks 15 years since Southwest first landed at RDU, bringing changes not only to air service, but also to the way the airport does business.  Continue reading

Posted in Air Service, Airline Highlights | Tagged , , , , , , , , , , , | 5 Comments

Five Things You Never Knew About Our Guest Services Ambassadors

From 5:30 a.m. to midnight each day, our full-time guest services team is on duty to ensure you have a great experience while traveling through RDU. They’re backed by a cadre of volunteers that allow us to serve you not only at the Information Desks, but also throughout the terminals.  Continue reading

Posted in Customer Experience, Customer Service | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Tips To Score A Travel Hole-In-One For The U.S. Open

Are you flying into North Carolina for the U.S. Open? As one of the gateway airports for the tournament, we want to make sure you score a travel hole-in-one by having an easy, successful trip. To help you, we’ve put together these tips to ensure you have a stress-free visit to one of golf’s top events.  Continue reading

Posted in Community, Customer Experience | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Gearing Up For Back-to-Back US Opens

In just a few days, the golf world will descend on central North Carolina for both the men’s and women’s US Open tournaments in Pinehurst. We are excited to be one of the gateway airports for one of the sport’s premiere events. Thousands of visitors are expected through RDU over the next two weeks, and we’re getting ready to welcome them.  Continue reading

Posted in Community, Customer Experience | Tagged , , , , , , , , , , , , , , , , , | 2 Comments