Category Archives: Customer Service

Terminal 1 Opening: The Countdown Is On!

The countdown is on! Terminal 1 opens this March. After two years of extensive modernization, the terminal has been transformed into a first-class facility that is going to elevate your experience at RDU.

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Three Rings And A Tweet: A Lost and Found Story

Recently, a sentimental item left behind by a passenger in the parking garage was turned in at the RDU Information Desk. Lost items are a part of daily life at the airport, and the goal is always to reunite the … Continue reading

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You’re Speaking. We’re Listening

At RDU, being an airport known for unparalleled customer service is our mission. How do we accomplish this? One of the most important ways is for us to listen to what you have to say about RDU. We enjoy listening … Continue reading

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10 Quick Tips For A Great Summer Trip

I love working at the airport in the summer. There’s a lot of excitement. From family vacations to groups heading out on an adventure, we see lots of smiling faces at the airport this time of year.  If you’re heading … Continue reading

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Caring For Unexpected Guests

At 8:45pm on Friday, April 26, the pilot of WestJet Airlines Flight 8975 was high above North Carolina headed to Toronto from Cancun. He declared a medical emergency and requested to land at the nearest airport, which happened to be … Continue reading

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