Category Archives: Customer Service

May We Ask You A Question?

If you travel through RDU in the next few weeks, chances are you’ll be asked to take part in a survey about RDU.  If so, please do! Your answers could make a major impact on the future of your airport … Continue reading

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Five Things You Never Knew About Our Guest Services Ambassadors

From 5:30 a.m. to midnight each day, our full-time guest services team is on duty to ensure you have a great experience while traveling through RDU. They’re backed by a cadre of volunteers that allow us to serve you not … Continue reading

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Testifying Before Congress About Strengthening Airport Security

Last week, I had the privilege of visiting Capitol Hill to testify before the U.S. House of Representatives’ Committee on Homeland Security’s Subcommittee on Transportation. I had the opportunity to share about one of our top priorities: Airport Safety and … Continue reading

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Terminal 1 Opening: The Countdown Is On!

The countdown is on! Terminal 1 opens this March. After two years of extensive modernization, the terminal has been transformed into a first-class facility that is going to elevate your experience at RDU.

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Three Rings And A Tweet: A Lost and Found Story

Recently, a sentimental item left behind by a passenger in the parking garage was turned in at the RDU Information Desk. Lost items are a part of daily life at the airport, and the goal is always to reunite the … Continue reading

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