Category Archives: Customer Service

10 Quick Tips For A Great Summer Trip

Posted on May 23, 2013 by

I love working at the airport in the summer. There’s a lot of excitement. From family vacations to groups heading out on an adventure, we see lots of smiling faces at the airport this time of year.  If you’re heading … Continue reading →

Posted in Customer Service, Customer Experience | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Caring For Unexpected Guests

Posted on May 17, 2013 by

At 8:45pm on Friday, April 26, the pilot of WestJet Airlines Flight 8975 was high above North Carolina headed to Toronto from Cancun. He declared a medical emergency and requested to land at the nearest airport, which happened to be … Continue reading →

Posted in Customer Service, RDU Staff | Tagged , , , , , , , , , , | 22 Comments

Volunteers Expand Our Customer Service Reach

Posted on May 8, 2013 by

As the Airport Authority’s Customer Relations Manager, taking exceptional care of our customers is constantly on my mind. I would love for us to have enough staff to individually greet and care for every person who walks into the terminal … Continue reading →

Posted in Customer Service | Tagged , , , , | Leave a comment

Two Stories, One Commitment: Unparalleled Customer Service

Posted on May 1, 2013 by

From time to time, I’ll be sharing stories about employees at RDU who go way above and beyond the wording of their job descriptions to help our customers. These are the people who exemplify our mission, which is to deliver … Continue reading →

Posted in RDU Staff, Customer Service | Tagged , , , , , , , , , , , , , , | 1 Comment

Customer Service Eyes At RDU

Posted on March 19, 2013 by

Did you know that RDU is teeming with spies? At any given time, secret customer service agents may be shopping for a t-shirt, eating a delicious meal, driving up to the terminal curb to pick up family members or washing … Continue reading →

Posted in Customer Service, Customer Experience, The Shops of RDU | Tagged , , , , , , , , , , | Leave a comment