Category Archives: Customer Service

Five Things You Never Knew About Our Guest Services Ambassadors

From 5:30 a.m. to midnight each day, our full-time guest services team is on duty to ensure you have a great experience while traveling through RDU. They’re backed by a cadre of volunteers that allow us to serve you not … Continue reading

Posted in Customer Experience, Customer Service | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Testifying Before Congress About Strengthening Airport Security

Last week, I had the privilege of visiting Capitol Hill to testify before the U.S. House of Representatives’ Committee on Homeland Security’s Subcommittee on Transportation. I had the opportunity to share about one of our top priorities: Airport Safety and … Continue reading

Posted in Community, Customer Service | Tagged , , , , , , , , , | 1 Comment

Terminal 1 Opening: The Countdown Is On!

The countdown is on! Terminal 1 opens this March. After two years of extensive modernization, the terminal has been transformed into a first-class facility that is going to elevate your experience at RDU.

Posted in Airport Development, Customer Experience, Customer Service | Tagged , , , | 3 Comments

Three Rings And A Tweet: A Lost and Found Story

Recently, a sentimental item left behind by a passenger in the parking garage was turned in at the RDU Information Desk. Lost items are a part of daily life at the airport, and the goal is always to reunite the … Continue reading

Posted in Customer Service, RDU Staff | Tagged , , , , , , , , , , , , | Leave a comment

You’re Speaking. We’re Listening

At RDU, being an airport known for unparalleled customer service is our mission. How do we accomplish this? One of the most important ways is for us to listen to what you have to say about RDU. We enjoy listening … Continue reading

Posted in Customer Experience, Customer Service | Tagged , , , , , | Leave a comment