Category Archives: Customer Experience

Your First Impressions of Terminal 1

The old saying goes something like this: You never get a second chance to make a first impression. For the past two years, we’ve been sharing about Terminal 1. But, for all of our sharing about the new terminal, nothing … Continue reading

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Saying Goodbye To The Old Terminal 1

This Saturday, immediately after the last Southwest Airlines 737 pushes back from the gate, a crew will begin dismantling the security checkpoint in Terminal 1, signaling the end of an era for Raleigh-Durham International Airport. 

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The Fives: Terminal 1 Then and Now

Today’s offering of The Fives is a special double feature. With the opening of Terminal 1 set for just 10 days from now, I thought it would be a great time to take a look at several places in the … Continue reading

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Highwire Travelers: The Story Behind The Art

Recently, following a long budget meeting featuring a lot of numbers, I decided I needed a short break, so I decided to take a tour of Terminal 1. The last piece of art, Gordon Huether’s Highwire Travelers, had recently been … Continue reading

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Spring Break Travel 101

Whether you’re flying home to North Dakota or jetting off to somewhere tropical and warm, it’s time to shut those books and pack your bags because Spring Break 2014 is here. We’re pretty sure that you’ve flown before, but to … Continue reading

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